Cargo Claims Intake Support

Job description

Support ECIB’s cargo claims operation by setting up cargo claims in Claims System. Claims will be received daily via our online portal, as well as by email. Administrative duties include daily setup of claim submissions, data entry, and support of Cargo Claims Specialist position. The Cargo Claims Intake Support position requires a sense of urgency, accuracy, consistency, efficiency, and a positive attitude.

Duties and responsibilities include: Accurately input a high volume of data for claim file set-up. Identify transportation documents and incoming correspondence with accuracy. Upload information to document management system for file maintenance and Cargo Claims Specialist review. Ensure electronic files are complete and accurate, including transportation documents, relevant claim documents and correspondence. Other duties as assigned.

Reporting Structure

Supervisor in Monterrey, Mexico. Management team in Seattle, WA.

Qualifications

Advanced/Proficient English skills. Demonstrate understanding and knowledge of basic computer programs including Microsoft Outlook, Word, and Excel. Possess the ability to learn an internal document management and Claims systems. Demonstrate an understanding of when to escalate issues to the attention of Cargo Claims Specialist or Supervisor. Ability to understand, manage, and prioritize with a sense of urgency. Ability to work with team members and maintain a positive, collaborative work environment.