Cargo - Associate Cargo Sin Sales Support (1-year contract)

Job description

Job Description

The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.

Key Responsibilities

Ensure billings in iCargo system are prompt and accurate Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing. Amend key fields and correct other validation errors for shipments. Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues. Ensure timely and accurate filing of spot rates for ad hoc shipments.

Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate. Send out class rates to all agents and monitor acknowledgment receipt. Prepare and issue non agent specific AWB requests for charter flights. To support agent AWB request if iCargo could not release AWB for agent restock. Handle booking requests promptly and able to offer solutions and alternatives.

Requirements

Diploma holder Knowledge in accounting preferred Comfortable working with numbers Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial Possess good communication and interpersonal skills Good negotiation and analytical skills Customer-focused and service-oriented We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.