Logistics Coordinator (Network Management Center)

Job description

Objective of this position

This Logistics Coordinator position is for a role in Expeditors’ Network Management Center(NMC) Team.The NMC provides support for a number of Expeditors’ largest customers in the aviation, automotive, pharmaceutical, retail and technology industries. The team provides oversight of critical logistics shipments, aircraft on ground shipments and other specialized logistics service offerings, such as monitoring temperature-controlled shipments.

Works with a wide variety of customers, service providers and district operations internationally to deliver transportation visibility to our customers with exceptional customer service. Your main responsibility will be to become a subject matter expert for each of your customers and to ensure we are executing at the highest levels of service for our customers. To be successful in this role you must have strong interpersonal skills.

You will be responsible and accountable for delivering exceptional customer service across all your accounts.

The role will mainly entail

tracking and tracing customer shipments, bookings, critical shipment oversight, and proactive communication with Expeditors districts and service providers to ensure that customers are provided with timely and accurate information.

Qualifications

Desired Qualifications

High School Diploma Proficiency with Microsoft products or knowledge of data tools visualization, scripting (e.g. Office Suite, SharePoint, Power BI, SQL, Tableau, Python) Ability to present and communicate your work to diverse audiences, including but not limited to stakeholders, team members, and decision-makers Fluent in English and Spanish (If applying in Mexico) One year of customer service experience One year of logistics related experience Qualifications in supply chain management or logistics IATA/FIATA/MITX