Senior eCommerce Key Account Manager

Job description

Senior eCommerce Key Account Manager Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for. A Day in the Life You lead the commercial strategy and digital acceleration for key pure players and omnichannel e-retail accounts across our brand portfolio. Reporting to the Head of eCommerce, you own the joint business planning and top-to-bottom P&L to expand market share for brands.

• Negotiate annual commercial terms, trade plans, and promotional calendars with key digital accounts to drive profitable sustainable growth.
• Steer the digital shelf ecosystem, optimizing visibility, ratings, reviews, and stock availability across major pure players.
• Partner transversally with Digital Media and Brand Marketing to align retail media investments and performance marketing budgets with commercial targets.
• Manage accurate monthly commercial forecasts, inventory allocations, and promotional ROI analyses to mitigate supply disruption. We Are Looking For You bring strategic negotiation strength, commercial discipline, and a deep understanding of the digital retail landscape.

Account Strategy & Negotiation

• Proven track record leading high-stake commercial agreements and joint business plans with major online platforms.

E-Commerce & Digital Shelf

• Expertise in optimizing brand representation, traffic conversion, and retail media across pure players and e-retailers.

Financial Acumen

• Skill in managing customer P&Ls, promotional budgets, profitability levers, and revenue growth management.

Cross-Functional Collaboration

• Ability to orchestrate media, supply, and brand marketing teams toward shared commercial milestones.

English Proficiency

• Professional working proficiency in English, comfortable presenting strategic growth plans to regional stakeholders.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who

We Are

At L'Oréal, we lead the beauty industry with iconic global brands across luxury, mass market, professional salon, and dermatological beauty. Our teams in Thailand cultivate an entrepreneurial culture where local market insights meet global innovation, empowering you to shape the future of beauty. We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law. Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.

Ready to apply? careers.loreal.com is the official trusted website.

Qualifications

Bachelor