Key Account Manager - Ecommerce

Job description

Key Account Manager - Ecommerce Description - Job Summary

• This role is responsible for understanding the organization's offerings, building client relationships, and improving sales on Ecommerce & quick commerce platforms. The role stays updated on industry trends to address client inquiries and ensure customer satisfaction.

It also entails executing Marketing strategies and taking initiatives improving the overall end consumer experience.

Responsibilities

• Develops an understanding of the organization's products, services, solutions, and software, including unique value propositions and competitive advantages.
• Builds professional relationships with clients, gaining a deep understanding of their unique platform needs from a selection and stock perspective.
• Supports in developing and executing comprehensive sales strategies for both new and existing clients.
• Assists in addressing client inquiries and concerns promptly and professionally through various communication channels, such as email, phone, and virtual meetings.
• Identifies potential leads, conducts market research, and analyzes customer data to tailor strategies.
• Collaborates with product development teams to create custom solutions or tailor existing offerings to meet specific client needs.
• Contributes to account growth by identifying upselling and cross-selling opportunities within existing client accounts.
• Interfaces with both internal and external experts to anticipate customer needs and facilitate solutions development.
• Stays updated on industry trends, market dynamics, and the competitive landscape to enhance expertise and contribute to market positioning.
• Seeks learning opportunities, participates in training sessions, and attends industry events, conferences, and trade shows to enhance sales techniques, product knowledge, and communication skills.

Education & Experience

Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4+ years of work experience, preferably in IT hardware selling, consultative selling, account management, or a related field or an advanced degree with little or no work experience.

Job - Sales Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "