Manager Retail Operations FO, East

Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION

Drive the district profitability by meet or exceeding sales & profit targets; Coach Store Managers to drive commercial success and excel in customer service; Ensure proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES

Planning Plan Stores objectives with Director / Senior Manager Retail Operations FO Plan actions plans to reach targeted KPI’s Management

• Take full ownership of the district and its commercial success
• Plan and prioritize structured store visits to maximize the district’s performance
• Manage delivery of own retail KPI’s (qualitative and quantitative) in the district
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets
• Ensure compliance with established policies, procedures, initiatives and directives Financial
• Manage and deliver retail financial

KPI’s System and Processes

• Manage retail KPI’s and tracking/reporting systems
• Ensure operational system efficiency and training

People Management

• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Ensure compliance to established HR policies and procedures
• Recommend structural or human changes in store in order to achieve sales and brand targets
• Coordinate with store managers on staff recruitment, retention and development.

Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.

Training and Development

• Identify and recommend training and development needs Coach Store Managers to increase their stores’ sales, productivity and profitability
• Own succession planning for the district
• Ensure quality & efficiency of training KPI’s: Store business KPI’s Image/consumers satisfaction KPIs.

Staff turnover and satisfaction KPI’s KNOWLEDGE, SKILLS AND ABILITIES: Excellent organizational skills Strong management skills Excellent interpersonal/communication skills Results oriented Consumer service oriented Team player Able to multi-task REQUISITE

EDUCATION

AND EXPERIENCE / MINIMUM QUALIFICATIONS: Minimum of 5 years’ experience in a retail multinational company Minimum 2 years’ experience in regional management University Degree or strong retail store management experience Strong presentation skills Be able to communicate in English