Head of Europe and Middle East Services NFRR Operations

Job description

The Non-Financial Regulatory Reporting Operations Director provides strategic leadership for the NFRR function across global operations. This role defines the operational roadmap to ensure regulatory reports are accurate, complete, and submitted timely in compliance with internal and external expectations. The Director oversees the implementation of a scalable control framework, including monitoring, validation, and sustainable remediation practices, leads the development of governance structures, escalation protocols, and issue management strategies.

The Director collaborates with senior leaders in Compliance, Risk, Technology, and business to ensure alignment with enterprise goals and regulatory developments. They sponsor transformation initiatives that drive automation, standardization, and continuous process improvement. This role provides executive-level updates on operational risk, control effectiveness, and regulatory trends. As a people leader, the Director is responsible for succession planning, talent development, and fostering a culture of accountability and risk awareness across multiple teams.

Key Responsibilities

Strategic & Functional Leadership: Manage multiple regulatory reporting teams or a large, complex functional area. Design, oversee, and evaluate operating strategies to create efficiencies and reduce regulatory risk to the institution. Share responsibility for budget, policy formulation, and long-term planning. Sponsor and drive large-scale transformation initiatives to enhance data integrity, automation, and operational resilience.

Governance & Risk Management

Oversee the end-to-end control environment for the function, ensuring robust pre- and post-submission controls, issue management, and sustainable risk mitigation. Chair senior governance forums, manage escalations, and ensure regulatory remediation expectations are clearly set and enforced. Provide executive-level updates and insights into operational risk, control effectiveness, and regulatory trends to senior management.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Stakeholder & Regulator Engagement

Act as a key liaison and build relationships with senior partners in Compliance, Risk, Technology, and Business to align on expectations and drive process improvements. Lead engagement with regulators and auditors for any complex queries, concerns, or examinations related to regulatory reports, ensuring transparent and accountable communication. Negotiate internally at a senior level and communicate management reports to recommend the next course of action.

People & Team Management

Provide full people management responsibility for a team of SVPs, VPs, AVPs and rest staff, including performance management, career development, and succession planning. Build an effective leadership team through hiring, coaching, and motivation. Identify and sponsor development opportunities for key individuals, ensuring a diverse talent pipeline at all levels.

Qualifications

Extensive and well-established track record in Operations, with specialized expertise in regulatory reporting, coupled with substantial, proven leadership experience managing and developing high-performing teams. Proven record of achievement in leading and managing large, multi-layered teams in a complex, matrixed organization. Deep understanding of global regulations, operational processes, and the end-to-end regulatory landscape.

Extensive experience in project management, process improvement, strategic planning, and driving large-scale transformation. Strong interpersonal and communication skills with a proven ability to influence, negotiate with, and present to senior executive stakeholders and regulators. Expert knowledge of Services products, risk processes, and controls.

Adequate level of proficiency with MS Office

Excel, PowerPoint and SharePoint with experience presenting to stakeholders and senior leadership. Understanding of AI and Data Science principles and their strategic application.

Education

Bachelor's/University degree in Finance, Accounting, Business, or a related field is required. Master's degree or equivalent experience is preferred.

What we offer

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.

We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash

Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 130 000,00 € - 230 000,00 € ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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