Xiaomi · 慕尼黑
Enterprise Operations Specialist-Germany
Listed on Xiaomi ’s official careers site. Posted May 19, 2026. Check that it is still open and apply there.
Apply on Xiaomi ’s careers site →Job description
- Manage day-to-day operational topics for enterprise customers, leasing companies, corporate accounts and fleet customers.
- Coordinate B2B delivery readiness across customer documents, leasing status, payment status, vehicle availability and handover requirements.
- Act as the main operational contact for leasing companies and fleet customers across Sales, Delivery, Service, Finance and related workflows.
- Resolve operational blockers and customer escalations related to delivery, leasing, payments, documentation, service coordination and after-sales topics.
- Define, implement and improve processes for leasing companies, fleet customers and enterprise delivery operations.
- Ensure external partners understand and follow Xiaomi’s operational processes, requirements, timelines and escalation paths.
- Support final payment collection, billing readiness and revenue recognition by tracking open items and coordinating resolution with Finance and Sales.
- Share relevant updates on delivery processes, product changes, service topics, pricing and operational requirements with business customers and partners.
- Identify recurring issues and drive process improvements to increase speed, transparency and customer satisfaction.
Qualifications
- Experience in B2B operations, enterprise customer operations, leasing, automotive, fleet operations, sales operations, delivery operations or customer support.
- Good understanding of operational processes across delivery, leasing, payments, finance, service, documentation or after-sales.
- Ability to quickly understand, prioritize and resolve operational issues in a structured way.
- Strong communication skills with internal teams, external partners and business customers.
- Ability to build professional relationships with leasing companies, fleet customers and corporate accounts.
- Structured, detail-oriented and proactive working style with strong follow-through.
- Ability to manage multiple topics in parallel and meet deadlines in a fast-moving environment.
- Experience defining, documenting or improving operational processes is an advantage.
- Fluent German and good English skills.
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