Customer Advisor_EN_HV_IB（260710）

Job description

职位描述 - Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;

• Communicate effectively with customers, showing empathy and patience;
• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
• Advocate the Trip.com culture both internally and externally;
• Assist with ad hoc projects assigned by Team Leads / Supervisors. 任职资格 - Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);
• Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.