Manhattan WMS Specialist

Job description

Roles and Responsilibities

• Provide application development and support services for Manhattan WMS, including incidents, problems, requests, and system health checks.
• Configure, integrate, and enhance WMS functionalities to meet business requirements.
• Support batch and critical system processes, user management, and access provisioning.
• Develop and maintain SOPs, knowledge articles, and operational documentation.
• Coordinate with product vendors for L3/L4 assistance and manage escalations.
• Analyze business requirements, participate in user story grooming, and support QA/testing services.
• Participate in release management, deployment, and post-production support.
• Collaborate with cross-functional teams (onshore/offshore) and participate in governance and reporting routines.
• Ensure compliance with SLAs, KPIs, and service management procedures.
• Support transition, knowledge transfer, and continuous improvement initiatives.