Tata Consultancy Services · Auckland
CX Strategist
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
Key Responsibilities / Activities
- Define CX strategy aligned to CRM MOO objectives
- Design customer journeys and experience artefacts
- Align CRM capabilities to customer engagement outcomes
- Partner with UX, business and delivery teams
- Provide experience-led advisory input to delivery
Required Skills
- Customer experience strategy
- Journey mapping and design thinking
- CRM-enabled CX delivery
- Stakeholder collaboration
- Digital transformation experience Experience Required
- 12–16 years relevant industry experience
- Financial services or regulated environment experience preferred
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