Programme Manager

Job description

Key Responsibilities

Program Leadership & Governance

• Own the overall program delivery, including planning, execution, monitoring, and closure of the Billing & CRM transformation program
• Establish and manage program governance structures, including steering committees, executive reporting, and RAID forums
• Define and track program milestones, deliverables, KPIs, and benefits realization
• Drive integrated program planning across billing, CRM, data, integration, testing, and migration workstreams Delivery & Execution Management Lead TCS delivery teams across: Billing platform implementation CRM transformation System integration and data migration Testing (SIT/UAT) and release management
• Coordinate with billing product partnerss (e.g., SaaS/platform providers) and ensure alignment with contractual deliverables
• Manage end-to-end delivery dependencies across technology, business, and operational readiness
• Ensure adherence to Agile/Hybrid delivery models, DevOps practices, and quality assurance frameworks

Multi-Partner Coordination

• Act as the single point of orchestration across: TCS internal workstreams Billing & CRM platform partner Client business and IT stakeholders
• Manage program performance, SLAs, and deliverables against agreed milestones
• Drive conflict resolution and dependency management across multiple parties