Tower Lead Payroll

Job description

Required Technical Skill Set

• Expertise in Pre and post payroll preferably in an outsourcing environment, with proven Delivery experience.
• The role will be responsible to manage payroll admin ops for multiple regions like UK, US, APAC etc.

Must Have Skills

• Proficient in pre and post payroll, joining the dots with upstream/downstream processes and payroll platforms

Technical Expertise

• Proficiency in global payroll systems and ERP platforms (SAP, Workday, ADP), Ticketing tools (SNOW preferable)
• 7-year client facing experience - service-oriented mindset, equipped to manage and respond to stakeholder requirements
• · Experience in root cause analysis, driving continuous improvements & transformation
• At least 5 years experience in Team management.
• Excellent English language skills, both verbal and written
• Analytical bent of mind, solution oriented approach Good to Have : Employee Data Management/HR Admin experience Responsibility:

Service Delivery

• Lead, mentor and develop high performing team & foster a culture of accuracy, accountability and continuous improvement Ensure the team delivers green SLAs and KPIs every month.

Continuous Improvements

• Both proactive and reactive. Identify and implement process improvements to enhance efficiency, accuracy and scalability. Capability to convert root causes into actionable tasks.

System & Process Optimization

• Manage global payroll platforms (e.g., ADP, Workday, SAP), drive automation, and integrate systems with HRIS tools.

End-to-End Payroll Admin Management

• Oversee payroll processing for multiple countries, including salary calculations, deductions, and statutory contributions.

Compliance & Risk Management

• Ensure adherence to global tax laws, labor regulations, GDPR, and other data privacy standards; develop and maintain robust procedures and additional internal controls.

QC/Audit & Reporting

• Conduct payroll audits, prepare compliance reports, and support internal/external audit processes.

Team Leadership

• Lead and mentor a global payroll team, ensuring high performance and continuous development.

Stakeholder Engagement

• Collaboration with multiple stakeholders to ensure seamless integration, SLA compliance, and effective communication of milestones, risks and outcome

Qualifications

BACHELOR OF COMMERCE