Guest Services Manager

Job description

Job responsibilities We are seeking to recruit a Guest Service Manager to ensure the smooth and efficient operation of the Front Office department and all related Majordome service and guest services in general, achieving maximum sales and guest satisfaction, while adhering to the standards of service required by the Maison and leading by example. Profile Bachelor’s degree/Diploma in Hospitality or related field. Significant experience in a hotel environment, with a minimum of 2 years.

Excellent knowledge property management software, i.e. Opera, Material Control, etc. Proven ability to lead, mentor, and motivate a diverse team of Ambassadeurs. Computer literate and excellent command in Microsoft Office, especially Excel. Deep understanding of luxury service standards and an unwavering commitment to exceeding guest expectations. Strong decision-making and problem-solving skills to handle various operational challenges effectively.

Ability to create a positive and inclusive work culture that fosters teamwork and high performance. Flexibility to respond to a range of different work situations. Thoroughness, good organisational skills, attention to detail and an excellent ability to manage priorities independently. Excellent command of English, both written and spoken, are essential. Proficiency in multiple languages, particularly languages spoken by the Maison’s international clientele, can be an advantage.

Additional information Cheval Blanc was born from the desire to offer a singular, personalised and resolutely modern vision of the luxury hotel industry. Nurtured by the LVMH Moët-Hennessy Louis Vuitton Group, we share an entrepreneurial spirit, a keen eye for detail and a haute couture approach to the hotel business. At Cheval Blanc, guests discover a new Art of Emotion, reinterpreted by our Artisans, in line with our mission: to touch the heart of each guest to make them happier.

Our first Maison, Cheval Blanc Courchevel opened in 2006 in the heart of the French Alps. Since then, we have expanded to the Maldives with Cheval Blanc Randheli, to the Caribbean with Cheval Blanc St-Barth, to the heart of the French Riviera with Cheval Blanc St-Tropez and to the heart of the City of Light with Cheval Blanc Paris. The group continues to expand internationally. Today, there are 1,500 Artisans (2,000 by 2025), who enhance our DNA at every moment through their quest for excellence, their bold creativity, their genuine kindness and their quest for meaning.

We have at heart to reveal the human diamond and to touch the heart of each of our talents, in order to allow you to realise yourself professionally and personally. Career development Cheval Blanc was born from the desire to offer a singular, personalised and resolutely modern vision of the luxury hotel industry. The group continues to expand internationally.