Client Service Advisor

Job description

Position We Craft New Realities, Inspired by a Legacy of Excellence. For over 170 years, the Maison Louis Vuitton has been synonymous with visionary craftsmanship, unparalleled quality, and an unwavering commitment to Savoir-Faire. As a Louis Vuitton Client Service Advisor, you will serve as a distinguished ambassador, curating exceptional client journeys through remote communication channels and bringing the Louis Vuitton experience to life with sophistication and grace.

About the Role Become an integral part of our esteemed Louis Vuitton Client Service team, engaging with discerning clientele across Australia and beyond. In this casual role, you will be entrusted with delivering unparalleled client experiences, conveying the rich heritage of Louis Vuitton, and showcasing our meticulously crafted collections – all from our dedicated contact centre environment.

Job responsibilities Your Core Contributions

Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting. Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele. Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.

Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton. Profile We’re looking for exceptional customer service professionals with experience in premium retail, fashion, luxury hospitality or other high-touch service environments, who are excited to deliver the Louis Vuitton client experience remotely.

The ideal candidate will bring

Client-first mindset: A genuine passion for delivering personalised, memorable service and building lasting client relationships.

Premium retail exposure

Experience within fashion, premium retail, luxury or a similarly elevated customer environment.

Exceptional communication

Strong verbal and written skills, with the confidence to engage clients across phone and digital channels.

Performance focus

Comfortable working towards KPIs and individual and team targets within a structured environment.

Digital confidence

Ability to navigate multiple systems while maintaining a seamless client experience.

Resilience and collaboration

A proactive, adaptable approach and the ability to contribute positively within a fast-paced team environment. Previous experience in a contact centre, digital client service, personal shopping or remote sales environment is highly regarded.

Additional information Louis Vuitton Offers

Competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections. Unparalleled opportunities for career development and advancement within the Louis Vuitton Maison on a global scale. A supportive and collaborative team environment, complemented by comprehensive training programs designed to cultivate expertise in remote clienteling. Embark on an exceptional career journey with the Maison Louis Vuitton.

We invite you to apply and share your vision with us.

Career development Louis Vuitton Offers