Client Services Expert

Job description

Position JOB DUTIES & RESPONSIBILITIES

• Provide high-level client service through multi-channels, mainly Phone call and Video Call.
• Be responsible for taking and following up of client repair until a repair service is complete.
• Be equipped with client service techniques and product repair knowledge
• Achieve KPIs set by the organization (e.g. responsive lead time for client repair request, correctness of Preliminary Assessment including quotation and repair instructions, positive client feedback, etc.)
• Drive and achieve personal and team goals

KEY REQUIREMENTS & COMPETENCIES

• College degree or above
• Preferred 3 years of working experience in customer service, retail sales, aftersales or other customer service fields
• Standard Mandarin, basic written and oral English communication skills
• Proactive client excellence awareness and service skills are necessary
• Projects management experience is a plus
• Good at teamwork, with commercial mindset and can work under pressure ------------------------------------------- JOB

DUTIES & RESPONSIBILITIES

• Drive and achieve personal and team goals

KEY REQUIREMENTS & COMPETENCIES

• College degree or above
• Projects management experience is a plus
• Good at teamwork, with commercial mindset and can work under pressure