Client advisor - Full time FTC - Amsterdam (F/M)

Job description

Position Tiffany & Co… The name evokes beauty, romance, and the iconic Blue Box. A true symbol of excellence. For 189 years, Tiffany & Co. has been building a unique heritage defined by refined creations and romantic ideals. The rich history of Tiffany & Co., shaped by renowned artists, historic moments, and exceptional jewelry, serves as the foundation upon which our employees build every day. Tiffany teams are passionate, caring, and deeply committed to their profession.

We hold ourselves, and our colleagues, to the highest standards.

Client Advisors play a vital role

they embody the House of Tiffany during every customer interaction by applying the "Tiffany Touch" their own way of making every client experience unique. The Client Advisor is an excellent communicator and a true brand ambassador. Their passion for Tiffany is reflected in every interaction. An entrepreneurial spirit is also an integral part of this role. Developing lasting client relationships and achieving, or even exceeding, sales targets are at the core of a Client Advisor's skills.

They take pleasure in developing their own clientele and contributing to commercial performance.

Sales

Develop lasting client relationships to strengthen loyalty and engagement with the House. Consistently achieve or exceed monthly, quarterly, and annual store sales targets. Collect and enrich client data. Develop and nurture a portfolio of existing and new clients. Generate a significant share of sales through a loyal clientele. Drive sales around strategic product pillars.

Service

Elevate the in-store experience by creating memorable moments for every client. Embody a passion for the Tiffany brand during every sales ceremony through the "Tiffany Touch." Put into practice the client experience excellence behaviors defined in the TEI program (Voice of Customer Survey) and Tiffany's vision for client experience. Apply hospitality best practices and optimize in-store services to create unique experiences.

Analyze and take into account TEI performance and client feedback to continuously improve service.

Required Qualifications

Experience in sales, ideally in the luxury sector, or in a customer-facing field (e.g., hospitality). Proven success in achieving commercial targets. Flexibility to work variable schedules (days, evenings, weekends, and holidays). Ability to interact with an international and diverse clientele. Proficiency in point-of-sale (POS) systems, clienteling tools, and Microsoft Outlook / email. Fluency in English is essential. Additional languages spoken are an asset (Dutch, Russian, Portuguese, Spanish, etc.).

Preferred Qualifications

Higher education degree. A Graduate Gemologist degree or training completed with the Gemological Institute of America (GIA) would be a plus. #LI-CB1