Manager, IT - AV Collaboration Engineer

Job description

Manage room configurations, device provisioning, conferencing policies, platform integrations, and technical standards. Develop repeatable engineering patterns and automation that improve deployment consistency, reliability, monitoring, and supportability. Evaluate emerging collaboration technologies, lead proofs of concept and pilot programs, and provide recommendations for enterprise adoption. Design and implement AV solutions for conference rooms, training rooms, executive spaces, digital signage, and manufacturing environments.

Establish lifecycle standards and roadmaps for AV hardware, software, firmware, and room technologies. Provide Tier 3 engineering support for complex AV and collaboration incidents and problems. Guide managed service and support partners in troubleshooting audio, video, networking, device, and conferencing issues. Develop technical designs, solution options, project estimates, and pitch decks for collaboration and AV initiatives.

Coordinate with Facilities, Construction, Network, Security, Infrastructure, and vendor teams to ensure solutions meet enterprise standards and technical requirements. Develop business cases and funding requests for future collaboration initiatives and lifecycle investments. Provide technical direction to AV integrators, hardware manufacturers, managed service providers, and other technology partners. Coordinate equipment procurement, maintenance, licensing, warranties, and support requirements.

Working knowledge of enterprise networking concepts relevant to AV and unified communications, including TCP/IP, VLANs, QoS, multicast, and AV-over-IP. Create and maintain architecture diagrams, technical standards, engineering procedures, support documentation, and knowledge articles. Develop technical and end-user guidance that enables effective adoption and support of collaboration technologies. Experience troubleshooting complex AV issues across endpoints, networks, platforms, and integrated systems.

Experience developing technical standards, designs, documentation, and lifecycle plans for enterprise technology environments. Experience working with AV integrators, technology vendors, managed service providers, and cross-functional infrastructure teams. Bachelor's degree in information systems, Engineering, Computer Science, or a related field, or equivalent relevant experience. Microsoft Teams or Microsoft 365 certification relevant to collaboration technologies.

CTS (Certified Technology Specialist) or related AV industry certification. Crestron, Logitech, Biamp, QSC, Cisco, Poly, or other relevant manufacturer certifications. Experience with Microsoft Teams Phone, Direct Routing, SIP, digital signage, AV-over-IP, enterprise monitoring, and automation platforms. Experience with ServiceNow or similar IT service-management platforms. Experience supporting AV environments across corporate, manufacturing, and geographically distributed locations.