Manager II, Health and Wellness Benefits

Job description

Under general direction, this position oversees a team responsible for the end-to-end execution of designated Benefits programs and services aligned to one or more functional areas (401k, investments, core benefits, leave, disability, life). The role ensures compliance with federal and state regulations as well as internal policies, while establishing operational excellence and driving vendor performance. The incumbent collaborates with internal stakeholders and external vendors to ensure program objectives are met through resolving complex issues, diagnosing inefficiencies, and implementing initiatives to enhance effectiveness.

Key Responsibilities

• Oversee the operationalization of assigned benefits programs, managing effective service delivery, accountability for program outcomes, and achievement of objectives
• Lead the implementation of new or enhanced benefits programs and coordinate benefits events to increase employee awareness, understanding, and engagement with available offerings
• Drive strong partnerships with vendors by coordinating general activities, tracking performance, identifying opportunities to improve or enhance service to meet J.B.

Hunt standards and needs, and addressing breakdowns that create delays and/or risks

• Define and uphold service delivery performance by setting measurable standards, tracking results, and overseeing action plans that correct gaps and continuously improve speed, quality, and stakeholder satisfactions
• Provide guidance to internal stakeholders by leveraging expertise, serving as an escalation point, clarifying policy interpretation, reducing process challenges, leading cross-functional initiatives, and partnering with internal teams for balanced and compliant outcomes, especially in cases where risk, precedent, and/or impact is elevated
• Oversee ongoing adherence to regulations, laws, and internal policies by monitoring changes, incorporating requirements into operational guidance, and reinforcing consistent application
• Improve benefits processes and accessibility by anticipating emerging opportunities, proactively diagnosing systemic inefficiencies, establishing standardized and scalable workflows, and driving cross-functional enhancements that strengthen controls while removing redundancies
• Perform personnel tasks including, but not limited to staffing, performance management, annual review, and time and attendance
• Oversee the integrity of benefits data, exporting and information exchanges between internal systems and external vendors, to safeguard accuracy, regulatory compliance, and quality of reporting
• Coordinate with vendors to plan and execute projects that enhance service delivery and program performance, ensuring clear timelines, defined deliverables, and accountability across internal and external teams
• Train the team on new processes by aligning resources to the strategy, delivering clear instructions, and confirming personnel readiness to execute accurately and consistently
• Perform other duties as assigned

Qualifications

Minimum Qualifications

• Bachelor's degree in Human Resources, Business Management, or related field with 4 years of Benefits Program Management, HR Business Partner/Generalist, HR Compliance, or related experience and/or military equivalent with at least
• 2 years of which being leadership experience OR 6 years of Benefits Program Management, HR Business Partner/Generalist, HR Compliance, or related experience and/or military equivalent with at least
• 2 years of which being leadership experience AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences: Knowledge of federal, state and local employment laws and regulations
• Ability to maintain confidentiality
• Ability to manage multiple priorities
• Ability to establish and maintain relationships with clients, vendors, and peers
• Ability to accurately analyze situations and reach productive decisions based on informed judgment ​ Preferred Qualifications: Master's degree in Human Resources, Business Management, Communications, or a related field with 4 years of Benefits Program Management, HR Business Partner/Generalist, HR Compliance, or related experience and/or military equivalent with at least
• 2 years of which being leadership experience One or more relative certifications, such as Senior Professional in Human Resources, (SPHR), Certified Benefits Professional (CBP), Certified Employee Benefits Specialist (CEBS)
• Direct management experience
• Knowledge of approaches and techniques for recognizing, anticipating, and resolving operations or process problems
• Ability to adjust to new or changing assignments and processes Experience with HRIS/Talent Management systems This position is not eligible for employment-based sponsorship.

GED (Required), Bachelors

Business Administration/Management (Required), High School (Required), Bachelors: Human Resources Management (Required) Human Resources, Compliance