Front Office Manager (m/f/d) - Hilton Cologne

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager (m/f/d) , you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make The Stay

Several years of professional experience at the Front Office at a comparable hotel; at least as Assistant Front Office Manager

• Ability to work under pressure and take initiative in handling tasks Experience leading multicultural teams and strong communication skills
• Ability to balance administrative responsibilities with hands-on support for the team in daily guest operations
• Ability to quickly familiarize yourself with new work processes Ideally, a completed vocational training program in the hotel industry Willingness to work shifts and flexibility to adapt to different work situations Very good command of German and English, additional languages are a plus Valid authorization to work and reside in Germany At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality .

Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

What you can expect from us

Through Hilton University and individual career development plans and coaching, we support your professional growth whenever you want. With us, all doors are open to you, whether locally, regionally, across Germany, or internationally. From day one, you will be a valued part of the team and welcomed through an exciting onboarding program. A positive feedback culture and transparent communication. We place great importance on keeping everyone informed and involved.

Numerous team member events, perks, and special extras. Team spirit and togetherness are at the heart of everything we do.

Even more benefits

discounted Germany Ticket (Deutschlandticket) as a public transportation job ticket, WellHub membership, Corporate Benefits (exclusive discounts with more than 600 brands, including fashion, technology, cars, travel, and more), and delicious meals in our team restaurant. Last but not least, there is the favorite benefit of all Hilton Cologne Team Members: the Go Hilton Travel Program , which allows you, your friends, and your family to explore the world at unbeatable rates.

Genuine discounts for everyone, with easy and convenient booking.