Front Office Manager - Palmer House, a Hilton Hotel

Job description

Due to a recent promotion within Hilton, the iconic Palmer House, a corporate-managed hotel in downtown Chicago, is seeking a Front Office Manager to join its outstanding leadership team. This is a rare opportunity to play a pivotal role at one of Chicago’s most celebrated and historic hotels, featuring 1,641 guest rooms and a legacy of exceptional hospitality. We are seeking a driven and ambitious hospitality professional who is ready to take the next step in their career within a large-scale hotel environment.

The ideal candidate will have a passion for developing and mentoring team members, inspiring high performance, and bringing innovative ideas that enhance both revenue growth and guest satisfaction.

Schedule

Flexible scheduling is required, including AM, Mid, and PM shifts, as well as two overnight shifts every three weeks to support coverage.

Compensation

Salaried position with an annual salary of $65,000, plus the opportunity to earn monthly FBG and Sell-Out incentives.

Additional Onsite Benefits

Discounted access to the onsite fitness center and one complimentary meal provided per shift. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager , you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.