Front Office Supervisor (Overnight) - Hilton Chicago

Job description

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Overnight Front Office Supervisor to join their team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help supervisor our overnight team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Schedule

11:00pm-7:30am with flexibility based on business demands Salaried Based: $28-$33 per/hour Additional benefits : Complimentary Meal per shift, Complimentary access to the hotel athletic club, and discounted parking Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor during the overnight shift, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Complete night audit: Ensure that all night audit work is completed in a timely and accurate manner by examining and verifying hotel charges and postings

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.