Assistant Director of Front Office - Hilton Chicago

Job description

The beautiful Hilton Chicago, ideally located on South Michigan Avenue in the heart of the Windy City, is seeking an Assistant Director of Front Office to join our leadership team! This is an exciting opportunity to play a key role at one of Chicago’s most iconic and historic hotels, featuring 1,544 guest rooms and an impressive 234,000 square feet of meeting and event space. In this position, you will help lead an exceptional front office team, elevate the guest experience, and create a warm, welcoming atmosphere that leaves a lasting impression on every guest.

Schedule

Open availability required based on business demands Salaried Based: $87.000-$92,000 annually based on experience.

Additional benefits

Complimentary Meals in the team member restaurant, Complimentary access to the hotel athletic club, and discounted parking Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Director of Front Office , you’re not just supporting the Director in leading the hotel’s front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

• Support front office operations: Assist in directing all Front Office operations, including guest service, registration, room inventory, cost control, and policy compliance, while supporting system efficiency and departmental coordination
• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
• Support revenue initiatives: Assist in implementing hotel marketing campaigns and up-selling strategies to increase room occupancy and revenue
• Implement corporate marketing initiatives: Support the integration and execution of corporate marketing programs within Front Office operations
• Use data to guide decisions: Run and review daily performance reports to identify trends, inform operational decisions, and contribute to service and revenue goals Oversee VIP experience: Manage the VIP process, including reviewing reservations, fulfilling amenity orders, updating guest details, monitoring special requests, and ensuring a seamless luxury experience
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.