Group Reservations Coordinator - Waldorf Astoria Chicago

Job description

Waldorf Astoria Chicago is looking for a Group Reservations Coordinator to join the team in Chicago's Gold Coast! Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile.

Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. The ideal candidate will have a minimum of one year of experience in a guest-facing role, strong attention to detail, and proficiency in Microsoft Excel.

Preferred qualifications include previous experience in hotel front office operations or reservations, familiarity with OnQ and OnQ R&I, as well as experience in a luxury hospitality environment. Want to learn more? Hotel Website , Facebook , Instagram Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As a Group Reservations Coordinator , you’re not just supporting the hotel’s group booking process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Process group reservations: Coordinate group booking details, including rooming lists, suites, event resumes, and billing requirements.

Ensure seamless communication

• Act as a liaison to verify and relay reservation information between internal and external stakeholders, including meeting planners, housing bureaus, convention teams, and the front office
• Provide exceptional customer service: Respond promptly and professionally to inquiries from clients, guests, and team members
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. #LI-MD1