Guest Experience Manager - Conrad Orlando

Job description

Conrad Orlando is where bespoke luxury meets sun-kissed adventures. Join us in creating a legacy as the Guest Experience Manager! Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort features 433 rooms (including 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets.

This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. Why join the Conrad brand?

The modern luxury concept empowers you to deliver

Personalized service with authenticity and passion Impactful experiences Creativity in our products and services Want to learn more? Hotel Website , Facebook , Instagram Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Experience Manager, you’re not just overseeing daily front office operations, focused on arrival experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Serve as visible leader of Service Excellence throughout arrival and departure touchpoints. Conduct structured Forbes and Service Excellence audits, observations and coaching. Lead onboarding, Forbes standards training, luxury service education and department certification. Drive Five-Star readiness initiatives, mystery shop preparation and action planning. Support hiring, evaluations, recognition and performance management.

Represents the department in hotel operations meetings. Assists other guest service areas with daily operations and supervision.

What we are looking for

Luxury hotel experience and 2 years Management or Supervisory experience in Front Office operations. Forbes-rated experience required. Training and Quality Assurance experience with hourly team members Strong understanding of luxury service standards, personalization, and confidentiality Experience coordinating across departments

Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.