Taguig Technical Services Engineer Expert Mobile Device Management Soti Engineer

Job description

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions.

We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Global Delivery Unit Service Line

HIT & DWP Capability Line: DWP&DX FUJITSU Job Title Mobile Device Management SOTI Engineer Company Fujitsu Organization Global Delivery Unit Location This is a GDC role requiring flexibility in working practices to accommodate communication across Fujitsu regions. The role may require participation in remote meetings outside standard local hours, balanced through flexible working arrangements. Full or Part Time Full time Hiring Manager DWP Team Manager – Platforms & Patching Global Delivery is Fujitsu's delivery engine across multiple Global Delivery Centers (GDCs).

Our GDCs provide competitive and innovative services to customers via the Regions and continue to accelerate Fujitsu's globalization journey. The vision is to operate as one trusted team, enabled and motivated to deliver competitive and innovative services that contribute to customers’ sustainable success and growth. Hybrid IT and Digital Workplace (HIT&DWP) Service Line fuels Fujitsu's growth by delivering competitive and innovative services worldwide across Network & Enterprise Cybersecurity, Digital Workplace & Digital Transformation, Cloud & Intelligent Infrastructure Management, and Program & Project Management Services.

Our commitment to quality, competitiveness, standardization, and workforce development enables the Service Line to remain agile and responsive to changing customer and market needs. Purpose The Mobile Device Management SOTI Engineer provides operational administration and support for SOTI-managed mobile devices in large enterprise environments. The role focuses on mobile device lifecycle activities, configuration support, incident and request resolution, lost or compromised device procedures, accurate asset records, and the needs of frontline and mobile workforces.

Key Objectives Support end-to-end mobile device lifecycle activities, including provisioning, enrolment, assignment, deployment, replacement, return, retirement, and approved disposal processes. Assist with day-to-day administration and support of SOTI MobiControl and approved mobile device configurations. Support configuration profiles, device policies, application assignments, kiosk or lockdown configurations, certificates, connectivity settings, and approved restrictions.

Triage and resolve mobile device incidents and service requests within agreed service levels, escalating platform, network, identity, security, or hardware issues when required. Assist with lost, stolen, or compromised device procedures, including validation, escalation, remote lock or wipe actions, evidence capture, and record updates in accordance with approved processes. Monitor device connectivity, enrolment status, policy deployment, application delivery, compliance, battery or storage conditions, and other operational health indicators available through the supported platform.

Maintain accurate device ownership, assignment, status, serial number, IMEI, asset, SIM, location, warranty, and lifecycle records where required by the service. Maintain SOTI runbooks, standard operating procedures, configuration records, support knowledge articles, and audit or service-review evidence. Support frontline and mobile workforce device needs, including shared devices, rugged devices, handheld scanners, tablets, smartphones, and purpose-built mobility solutions within the assigned service scope.

Coordinate with Service Desk, field support, telecom, network, security, identity, application, asset, logistics, and vendor teams to restore service and complete lifecycle activities. Implement approved mobile device configuration changes in accordance with change control, testing, validation, communication, and rollback requirements. Produce accurate operational reports and maintain awareness of customer SLAs, security requirements, and Fujitsu service delivery processes.

Identify recurring incidents, configuration gaps, and opportunities for service improvement, standardisation, and automation. Participate in planned project, transition, after-hours, weekend, or on-call activities when required by the supported service.

Qualifications (Education, Experience, Certifications) Experience

7-10 years of IT experience, including strong hands-on experience supporting enterprise mobile device management and mobile workforce services.

SOTI Administration

Practical experience administering and supporting SOTI MobiControl, including device enrolment, groups, profiles, policies, packages, applications, remote-control functions, device actions, alerts, and operational reporting.

Mobile Platforms

Strong working knowledge of Android Enterprise and enterprise mobility. Experience supporting iOS/iPadOS, Windows-based mobile or rugged devices, and manufacturer-specific Android capabilities is desirable.

Rugged and Frontline Devices

Experience supporting shared, dedicated, kiosk, rugged, handheld scanning, warehouse, logistics, retail, field-service, or other frontline mobility use cases.

Lifecycle Management

Experience with device staging, enrolment, allocation, deployment, swap, repair, return, retirement, secure wipe, inventory reconciliation, and chain-of-custody processes.

Incident and Request Support

Ability to diagnose enrolment, connectivity, profile, application, certificate, kiosk, remote-control, operating-system, peripheral, battery, storage, and device communication issues.

Lost or Compromised Devices

Experience following approved lost, stolen, or compromised device processes, including timely escalation, remote security actions, evidence retention, stakeholder coordination, and record updates.

Connectivity and Integration

Working knowledge of Wi-Fi, cellular data, SIM or eSIM services, VPN, APN, certificates, identity dependencies, directory services, and network requirements relevant to managed mobile devices.

Applications and Configuration

Experience deploying and troubleshooting mobile applications, configuration profiles, kiosk or lockdown modes, permissions, updates, and approved device restrictions.

Security and Compliance

Understanding of device encryption, screen-lock controls, remote lock and wipe, least privilege, access control, auditability, data protection, and customer-specific mobile security requirements.

Service Management

Experience working within ITIL-aligned incident, request, problem, change, knowledge, asset, and configuration management processes, with clear ownership, escalation, and SLA awareness.

Documentation

Demonstrated ability to maintain runbooks, operating procedures, device records, configuration baselines, knowledge articles, implementation plans, validation evidence, and rollback instructions.

Automation and Reporting

Working knowledge of scripting, APIs, reporting, or bulk-administration methods for repeatable mobile device support is desirable.

Education

Tertiary qualification in Information Technology or equivalent relevant industry experience.

Certifications

Relevant SOTI, Android Enterprise, mobility, device-vendor, or ITIL certification is preferred.

Communication and Customer Service

Strong written and verbal communication, prioritisation, collaboration, and customer service skills, particularly when supporting operationally critical frontline users.

Ownership and Development

Takes responsibility for assigned work, follows issues through to resolution, and maintains current knowledge of SOTI and enterprise mobility capabilities. Competencies / Capabilities (Skills, Knowledge, and Proficiency)

SOTI MobiControl Operations

Confident administration and support of SOTI-managed devices, profiles, applications, policies, packages, remote actions, alerts, and reporting.

Mobile Device Lifecycle

Ability to coordinate provisioning, deployment, assignment, replacement, repair, return, retirement, secure wipe, and accurate asset-record updates.

Frontline Mobility Support

Understanding of shared, dedicated, kiosk, rugged, scanning, and field-use device requirements, including the operational impact of device downtime.

Mobile Troubleshooting

Structured diagnosis of enrolment, connectivity, application, policy, kiosk, certificate, peripheral, operating-system, and device communication issues.

Security Incident Response

Ability to follow approved lost, stolen, or compromised device procedures promptly, accurately, and with appropriate evidence and escalation.

Change Execution

Ability to implement approved mobile configuration changes with testing, validation, communication, documentation, and rollback readiness.

Security and Governance

Understanding of least privilege, remote security actions, data protection, auditability, chain of custody, and customer-specific security controls.

Documentation Discipline

Ability to maintain accurate runbooks, configuration records, device records, knowledge articles, and operational evidence.

Problem Solving and Improvement

Ability to identify root causes, recurring issues, and practical opportunities to improve device availability, support quality, and operational efficiency.

Communication and Collaboration

Ability to explain technical issues clearly and work effectively with frontline users, global teams, vendors, and cross-functional support groups.

Customer Focus and Accountability

Ownership of assigned outcomes, timely follow-up, and delivery of secure and supportable mobile workforce services. Key Technical Tools and Technologies SOTI MobiControl; SOTI ONE Platform; SOTI Assist or equivalent service-support tooling where deployed; Android Enterprise; Apple iOS and iPadOS; rugged handhelds, barcode scanners, tablets, smartphones, and shared or dedicated mobile devices; OEM mobility tools; Wi-Fi, cellular, SIM/eSIM, APN, VPN, certificates, and remote-support technologies; ServiceNow or equivalent IT service management platform; asset and configuration management repositories; reporting and monitoring tools.

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.