Supervisor, HR Shared Service (Portuguese Fluent)

Job description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose.

Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position... The Supervisor, HR Shared Services provides support to employees and leaders across South American markets. This role is responsible for developing the team and ensuring agile, reliable, and people-centered operations while promoting continuous improvement, the responsible use of artificial intelligence, and process standardization with a global perspective.

The ideal candidate is a hands-on, approachable leader who connects with people, communicates clearly, manages conflict constructively, and makes informed decisions. They will also identify opportunities to simplify and improve service delivery by using data, technology, and AI solutions in accordance with company policies, privacy controls, and applicable requirements.

Responsibilities

Team Leadership and Development

• Lead and develop the HR Shared Services team through clear priorities, coaching, feedback, and ongoing training to strengthen team capabilities and service quality
• Foster an inclusive and collaborative environment while managing performance, workload, coverage, and team challenges fairly.

Operations and Service Experience Oversee employee lifecycle processes, including onboarding, employee data changes, terminations, benefits, timekeeping, and system updates. Monitor service quality, accuracy, and timelines; resolve or escalate issues while protecting confidential information. Continuous Improvement, Standardization, and Global Alignment Use process reviews, performance metrics, and feedback to identify root causes, reduce inefficiencies, and improve service delivery.

Lead simplification, standardization, and automation initiatives while documenting practices and aligning global standards with local requirements. Employee Support and Employee Relations Ensure employees and leaders receive clear, respectful, and needs-focused support. Guide the team in responding to questions about HR policies, programs, and processes. Regional Management and Global Collaboration Coordinate HR Shared Services across South American markets to deliver a consistent regional experience.

Partner with regional and global teams to align processes, address local needs, resolve dependencies, and share best practices.

Qualifications

Education

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent experience.

Languages Advanced or fluent Portuguese

required , spoken and written.

Advanced or fluent English

required, spoken and written. Knowledge and Tools Knowledge of employee lifecycle processes, HRIS, HR data administration, service metrics, data analysis, and reporting. Understanding of continuous improvement, standardization, project management, and automation or AI for service processes; willingness to develop these skills. Commitment to data privacy and responsible technology use, with knowledge of local employment requirements or the ability to partner with local specialists.

Key Competencies

Approachable leadership, employee development, clear communication, customer-service orientation, and empathy in multicultural environments. Sound judgment, critical thinking, root-cause analysis, conflict management, and appropriate risk escalation. Agility, integrity, confidentiality, and a continuous improvement mindset, with the ability to balance global standards and local needs.

Work Mode & Location

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico . Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! We thank all candidates for their interest, but only those selected for an interview will be contacted. #LI-JRA #FordMexico