Senior Associate, HR Shared Service

Job description

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust.

Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose.

Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position... The Senior Associate, HR Shared Service , working under general supervision, is responsible for executing core human resources functions including HRIS, compensation, benefits, staffing, and compliance. This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy.

Crucially, this position bridges traditional HR operations with modern technology. The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment.

Responsibilities

Tech-Enabled Customer Service

Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records, to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers, and manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset, using HR systems (HCM Oracle).

Continuous Improvement Mindset

Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and identifies improvement opportunities through data analysis.

Core HR Administration

Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.

HR Connect and Communication

Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners, communicating with high clarity, empathy, and simplicity.

Qualifications

Education

Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.

Experience

Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.

Language

English proficiency level C1 or C2 (minimum) required; Portuguese proficiency is desired.

Technical Skills

Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent.

AI Fluency

Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired.

Data & Analytics

Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup.

Core Competencies

Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.

Work Mode & Location

Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico . Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! We thank all candidates for their interest, but only those selected for an interview will be contacted. #LI-JRA #FordMexico