Operational Resilience Manager

Job description

You will oversee operational resilience across North America, helping first-line teams meet resilience policies, standards, and regulatory requirements. You will coordinate regional crisis response and advise senior leaders on risks to critical business services. You will also guide assessments, recovery exercises, and improvements that strengthen service restoration and reduce risk. At Experian, we believe great work happens when people come together.

We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to the Business Resilience Manager, and reside in or near one of our collaboration hubs: Costa Mesa, CA; San Jose, CA; Allen, TX; Austin, TX; Franklin, TN; New York, NY; Schaumberg, IL; Washington, D.C.; Atlanta, GA; Boston, MA; Seattle, WA You will have opportunity to: Guide first-line teams across North America in meeting operational resilience policies and standards.

Advise regional executives and senior leaders on resilience risks affecting critical business services and recovery priorities. Lead regional crisis response under the Global Crisis Management Framework, including coordination of Gold and Silver teams and support for Platinum incidents. Develop and test crisis response plans and playbooks through scenario exercises and stakeholder training. Oversee business continuity, technology recovery, backup restoration, and resilience planning and testing.

Qualifications

4+ years experience in business continuity and operational resilience programs. Experience leading crisis management incidents, response teams, or crisis simulation exercises. Experience conducting resilience risk assessments and tracking remediation actions. Experience advising senior stakeholders and supporting cross-functional teams. Knowledge of risk management and business continuity planning and testing. Experience with technology or cyber resilience, cloud services, or technology recovery is preferred.

Knowledge of North American operational resilience regulations or a business continuity certification is preferred. Reside in, or near the designated Collaboration Hub(s) for this role.