Customer Service Agent (Onsite at Customer)

Job description

Major Duties and Responsibilities

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies
• Provide exceptional customer service to both external and internal customers
• Ensure accurate and timely data entry into our operational system
• Communicate with domestic customers and their offices Comply with customer requirements and procedures
• Prepare and process documentation Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance Invoice customer accurately and timely for provided services Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
• Must have customer service experience
• Must complete and pass training courses Pro-active, strong organizational skills
• Work well in a team environment Good computer skills (Excel, Word, PowerPoint) Fluent in English
• Must be authorized Attention to detail
• Strong desire to learn Authorized to work in the United States STA Clearance Expectations: Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations Have a sense of urgency, be willing to help by offering solutions SHIFT: Thursday – Monday, 6pm to 3am Local applicants only *

Qualifications

Fully proficient with various software applications (i.e. MS Office, Lotus Notes) Typing - 30 wpm and 10-key by touch Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement DG Certification Required Easily adapt to change and function efficiently in a high stress environment Compliance certifications required to perform required duties obtained and maintained An intimate understanding of Export Compliance General Airline/Logistics Knowledge STA Clearance Please provide a cover letter along with your resume. *MUST BE LOCAL *