Customer Service Representative

Job description

Major Duties and Responsibilities

Ensure smooth and timely freight process flow Ensure accurate and timely data entry into our operating system Track and trace shipments as required Utilize Process Monitors and Workflows on daily basis Ensure timely movement and delivery of freight to customers Ensure documents are timely sent to customer or broker for customs purposes Ensure accurate and timely client invoicing Interact with our customers in arranging their shipments, exceeding customer service expectations Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others) Meet compliance at all times to regulations.

This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency Ensure all customers' standard operating procedures are followed and updated Meet KPI standards, as per the company procedures Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

Customer Service

6 months to 1 year experience and/or training; or equivalent combination of education and experience Understanding of transportation documentation and terms is a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills

• Strong desire to learn Good computer skills (Excel, Word, PowerPoint) Fluent in English - Bilingual Spanish preferred
• Must be able to pass TSA background check