Cartage Agent

Job description

The Cartage Agent is responsible for tactical execution of all cartage-related operations within the district. This role supports cross-product consolidations, deliveries, pickups, and appointment management for import, domestic, and export shipments. The position works closely with warehouse operations, product teams, and service providers to drive on-time performance, shipment visibility, cost control, and a high standard of internal and external customer service.

Tasks Support district pickup and delivery operations across all applicable products. Coordinate daily dispatching, route execution, and pickup or delivery appointments. Proactively communicate with product teams, warehouse teams, and service providers regarding shipment status, issues, and priorities. Monitor district cartage KPIs such as on-time performance, service quality, and operational execution. Act as liaison between Expeditors operations and cartage providers to resolve exceptions quickly and maintain service continuity.

Manage diversions to outside carriers when needed and communicate impacts clearly. Document and communicate accessorial charges and support cost control efforts. Prepare periodic operational reports for branch or district leadership. Partner with warehouse operations to align dock activity, freight readiness, and daily execution. Serve as an escalation point for local pickup and delivery issues and communicate resolution plans.

Contribute ideas that improve quality of service, provider performance, and profitability. Demonstrate integrity, pride, and professionalism in all interactions.

Qualifications

+2 years of transportation, local pickup and delivery, distribution, or related logistics experience preferred. Effective interpersonal skills with the ability to listen, understand, and communicate clearly and concisely. Strong problem-solving, facilitation, and exception management skills. Strong organizational skills with the ability to manage multiple priorities effectively. High attention to detail and consistent follow-through on tasks.

Drive for continuous improvement and ability to highlight the value of strong service provider and branch partnerships. Fluent in English and French. Dutch is an asset. Able to work in 2 shifts (Monday till Friday 6AM-2PM / 11AM-19PM)