Customer Retention & Development Manager (CRDM)

Job description

Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District Assist Product managers in developing product level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies

Qualifications

• Bachelor degree or equivalent business qualifications
• Minimum four years Expeditors / industry experience
• Ability to create/write and articulate client business plans Management skills to organize and coach a team Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint Inquisitive and exploratory mind-set Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese.

Native or near-native Japanese communication skills preferred.