Agent-Order Management

Job description

Serve as the primary point of contact for customers, handling general shipping enquiries and providing timely support. Review customer Standard Operating Procedures (SOPs) to ensure compliance with documentation and operational requirements. Prepare and submit shipping instructions to carriers, and coordinate payment requests for local charges when required. Generate and process shipping documentation, including invoices, Bills of Lading (B/L), and Forwarder's Cargo Receipts (FCR).

Verify commercial documents and accurately prepare container manifests in accordance with customer requirements and service timelines. Maintain electronic records by scanning and uploading documents into the document management system with accuracy and efficiency. Monitor and follow up on outstanding Cash-on-Delivery (COD) invoices to ensure timely payment collection. Identify and escalate operational discrepancies, exceptions, or irregularities to the supervisor promptly.

Support the team with additional assignments and cross-functional responsibilities to meet business and departmental objectives.

Qualifications

Tertiary education graduate(Asso/ HD/ Bachelor's Degree) with 1-2 years working experience in freight forwarding industry. Fresh graduates with less experience will also be considered Possess strong interest to pursue long term career in the logistic solutions industry Proficient PC knowledge Good communication skills and able to communicate in English and Chinese (Cantonese and Mandarin)