Agent - Air Export Operations

Job description

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Qualifications

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Good Microsoft Office skills (Excel, Word etc.) Emotional resilience Self-reflecting and open to feedback Initiative and ability to work in autonomy Role model of integrity and pride for all employee Proven supervisory attitude