Agent/Lead Agent - Air Export

Job description

Assist Department Head to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company’s growth and profit objectives.

Main tasks

• Ensure smooth and timely shipment process flow
• Ensure all customers’ requirements are met as per the Standard Operations Process (SOP)
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction
• Support the Supervisor/ Manager in the following areas: Allocating workloads, monitoring workboard to ensure internal KPI’s are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding the requested information, as well as shipment process to external and internal customers which are required by company and customers.

Assist in retention calls and complete customer reviews with your regular customers to document in the company system Monitor invoicing and other company reports where needed. Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Promote productivity tools within the team (e.g. using workboard, invoice processing, expo) Be continuously open and positive to implementing new system changes and enhancements with your team

Qualifications

Experienced & graduated student from University/ College or equivalent combination of education and experience. Understanding of air shipment handling process is a plus. Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint). Fluent in English. Willing to put extra hours, as required. Well-organized, innovative, self-motivated. Able to work in the team, under high pressure and tight deadline.