Customs Brokerage Agent - Night Operations

Job description

Operations

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am - In Office

• Focus on receiving import documents, Logging a file in Expeditors’ system, and transferring data from the commercial documents to Expeditors’ system.
• Ensure accurate and timely pre and post entry requirements from inception to processing an entry with Customs.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Oversight and execution on all customer standard operating procedures via the DLSOP.
• Work with the team on meeting KPI standards, as per department goals and metrics.

Hours

Sunday 8am-5pm and Mon-Thursday 5pm-2am IN PERSON POSITION Support the department in the following areas:

• Daily execution of workflow and department metrics.
• Build and maintain strong relationships with customers and governmental Customs organizations.
• Timely completion of items on learning plan(s) and Personal development plan.

Systems

• Embrace and utilize productivity tools
• Be open to implementing new system changes and enhancements.
• Be involved and suggest system/process improvements.

Culture

• Consistently display and promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Professional oral and written communication skills in English and native language; Demonstrated exceptional internal customer service skills Organizational skills Needs analysis skills Problem solving skills Strong Microsoft Office skills (Word, Excel etc.); Must be able to efficiently and accurately type at minimum 40wpm.

Qualifications

Qualifications

Hours: Sunday 8am-5pm and Mon-Thursday 5pm-2am Professional oral and written communication skills in English and native language; Demonstrated exceptional internal customer service skills Organizational skills Needs analysis skills Problem solving skills Strong Microsoft Office skills (Word, Excel etc.); Must be able to efficiently and accurately type at minimum 40wpm.