Operations Officer in Housing Loan Services | Finnish Market

Job description

Housing loans shape some of the most significant moments in people's lives. As part of the Customer Financing team in Vilnius, you will help personal customers in Finland navigate their housing journeys by delivering accurate, high-quality back-office loan services. You will also have space to grow, contribute to improvement initiatives, and explore where you want to develop.

What you will be doing

You will join a close-knit team of 16 professionals who share a commitment to quality, ownership, and open communication. The team serves personal customers in the Finnish market, handling everything from loan documentation to collateral management. You will work closely with stakeholders across the organisation, contributing to both daily operations and broader initiatives, including automation, digitalisation, and Lean projects.

The culture encourages curiosity and knowledge sharing, and there is genuine space to shape how the work evolves.

In your day-to-day work, you will: Administer loan services, including documentation, disbursements, redemptions and collateral management. Investigate cases, analyse information and prepare various banking documents. Communicate and collaborate with stakeholders across the organisation. Contribute ideas for simplifying, improving and automating ways of working. Participate in cross-team initiatives, process changes and improvement projects.

Share knowledge and help build an environment where people learn from each other.

About you

Detail-oriented and comfortable working with complex information. Able to work independently while contributing as a reliable team member. Good communication and collaboration skills, both written and verbal. Curious, willing to learn and open to suggesting better ways of working. Able to prioritise effectively during periods of higher workload. Upper-Intermediate English skills, both spoken and written. Previous experience in banking, financial services or an international back-office environment is an advantage, as is a higher education degree or relevant professional background.

You do not need to know everything about banking from day one — what matters most is your motivation to contribute and your attention to detail.

We offer

Monthly salary range from 1520 EUR to 2280 EUR gross (based on your competencies relevant for the job). Additionally, each Danske Bank employee receives employee benefits package which includes: Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.

Health & Well-being

a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.

Hybrid working conditions

Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.

Additional days of leave

for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.

Monetary compensation package

accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution. See all the benefits HERE . Your job function (position) in the job contract will be Service Delivery. If you're interested in this role and joining my team, feel free to contact me Silvija Jakubauskaite | LinkedIn and I will answer your questions! The application deadline is 10 November 2026 .