Table Games Supervisor (Experienced)

Job description

Supervises the operation of up to six table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching.

Responsibilities

• Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area.
• Verifies fill slips, credit slips, and markers pertaining to games in the assigned area.
• Settles disputes that arise from guests in the Table Games area, referring those, either at a pre-determined threshold or a certain degree of difficulty to your manager.
• Assures guest development by interacting with guests and modeling interactive skills with guests and fellow employees.
• Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest.
• Reports any situation to their assigned superior.
• Rates all guests and promotes and creates Total Reward cards for new and existing patrons.
• Knowledgeable of Title 31/BSA/Underage Gaming regulatory requirements.
• Accurately maintains table game inventories and player win/losses.
• Changes cards/dice. Opens and closes games.
• Handles and intervenes when problems or differences between Table Games employees and gaming guests arise and aids, problem resolution and service recovery, if necessary.
• Counsels, guides, coaches, and instructs assigned personnel in the proper performance of their duties.
• Champions all Family Style Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift.
• Prepares and coordinates the periodical performance review of assigned personnel as determined by management.
• Understands and enforces all company policies and procedures.
• Informs Shift Manager and Assistant Shift Manager of potential safety problems.
• Maintains key security.
• Delivers and completes minimum required standards for all property initiatives, including Evaluations, Family Style Service Standards and Game Knowledge requirements.
• Attends all mandatory meetings required by the company/department.
• Provides leadership and guidance to your team of dealers and to your daily pit staff working with you at any given time.

Wage

$25.00 an hour

Qualifications

• High School graduate or equivalent required. College degree preferred.
• Two - five years casino experience required, preferably in pit operations.
• Knowledge of multi-games is a plus.
• Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills.
• Must be able to read, write, speak, and understand English.
• Must be willing to work any day of the week and any shift.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Able to obtain a VA Lottery License
• Must be able stand for long periods of time.
• Must be able to work inside and continuously maneuver in and around the assigned tables in the Table Games Pit area during entire shift, with regular interval breaks.
• Must be able to respond calmly and handle customer demands in a fast- paced environment. Responds to visual and aural cues.
• Must be able to memorize game rules and procedures.
• Must be able to quickly and accurately perform mathematical computations when determining winners and losers.
• Must be able to accurately balance chip bank at the beginning and end of shift.
• Must have excellent vision (including peripheral) to protect the games.
• Must be able to read, verify and sign appropriate documents relating to the game in a small area.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.
• Must be able to bend, reach, kneel, twist and grip items.