Count Room Supervisor H

Job description

Reporting to the Casino Operations Controller, the Count Room Supervisor manages the day-to-day operation and personnel of the Count Room. Responsible for planning, supervising, and monitoring the work of the count room team members. Orders and maintains an inventory of operating supplies. Ensures internal control and safety procedures are always adhered to. Maintains compliance with Virginia Lottery regulations and company policies and procedures.

Assures each count team and drop pick-up team is appropriately staffed and the drop is collected and counted most efficiently. Conducts Performance Reviews by policies and procedures; provides feedback; coaching and development guidance as needed. Weighs, counts, wraps, and records slot drop according to procedure. Sorts, counts and records contents of table game drop boxes according to procedure. Verifies quantity against records.

Responsible for general upkeep of the soft count room. Repairs and maintains count room equipment. Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Responsibilities

Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to stand on your feet for your entire shift. Fast-paced environment, multiple tasks to be handled under time constraints. Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, promptly. Must be able to speak, read, write, and understand English. Must be able to tolerate areas containing secondhand smoke.

Qualifications

Must be 21 years of age or older. High School Diploma required. College degree preferred. Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Minimum of 1-2 years supervisor experience preferred. Minimum of 1-2 years related experience required. A minimum of three to five years of Count Room experience preferred. Ability to communicate with all levels of management in a clear, friendly, and confident manner.

Must be able to get along with fellow team members and work as a team. Must present a well-groomed appearance. Must be self-motivated and be able to handle more than one function at a time by being well organized. Must be able to read, write, speak, and understand English. Good mathematical and clerical aptitude for accurate record-keeping. Excellent customer service skills are a must. Ability to obtain/renew all government-required licenses or certifications, specifically a Virginia Lottery Gaming Permit License Hourly Rate: $21.00 per hour