Field Service Technician

Job description

Position Purpose

Performs field maintenance, inspection, installation or repairs on storm, distribution and collection systems.

Examples of task

Line locates and inspections of the distribution system, replacing and installing meters, service (tap) and system connections, and inspecting/installing and maintaining valves and hydrants.

Primary Duties/Responsibilities

Performs inspections for service line repairs, replacements and leaks. Performs system locates. Performs investigations of leak and high bill service orders. Learns to perform installations of taps on PVC, Metallic and Poly pipe. Learns to record all required tap documentation. Learns to inspect meters, valves and hydrants and becomes proficient at troubleshooting to determine repairs needed. Dismantles equipment to gain access to and repairs defective parts using hand tools, power tools and precision measuring and testing devices.

Re-assembles and tests equipment ensuring safe and efficient operating condition is restored. Performs new meter installations. Performs routine and preventative maintenance on equipment. Promptly reports any operational problems to Lead or Supervisor. Cleans equipment and work area as required and properly disposes of waste according to safety and environmental policies. Operates vehicles for field service purposes. May assist with emergency valve shut-outs.

Work Environment

Spends majority of time in field environment and occasionally works in an office, maintenance or repair shop environment. Typically spends 85% of time exposed to outdoor and sometimes inclement weather. Company service vehicles are used as required. May serve rotational 24 hour emergency on-call.

Possible Work Hazards

May be exposed to possible operations hazards including fumes, dust, toxic and caustic chemicals, noise, rotating machinery, high pressure and hot and cold temperatures, slippery surfaces, water and electrical hazards.

Qualifications

Education/Experience/Background

High School Diploma or GED with the ability to read, write and comprehend English (maps, operational, maintenance, safety and quality instructions) and be able to carry out verbal and written instructions. Six months to two years of experience in a related position with ability to comprehend specifications, drawings and manuals. Experience using power, pneumatic, hydraulic, and hand tools. Experience using pressure gauges and precision measuring instruments.

Knowledge/Skills/Abilities

Ability to perform basic mathematical calculations. Some vocational training and mechanical aptitude preferred, with the ability to read, interpret and record data from meters, gauges, panels, computer consoles and other equipment. Must have ability to use a computer or computer device for record keeping. Must consistently demonstrate the ability to learn and independently perform assigned duties and meet or exceed production and quality goals.

Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily. Must be able to respond to emergencies requiring working after normal hours, working on weekends or Holidays as needed. Must demonstrate the ability to work well and communicate with clients, management and the general public.

Required Certification/Licenses/Training

Must possess a valid driver’s license and a safe driving record. Must acquire a Class B CDL within 1 year of hiring. Employee Orientation, Field Service Operating Procedures, Safety, Confined Space training, OSHA and Quality Training. Equipment inspection and repair training. Customer Service Training. Computer or systems training as required. Must become proficient in the care and use of all site specific, facility required PPE (Personal Protection Equipment), gas detectors, confined space equipment, etc.) Forklift Certification if required by site.

Works toward increasing skills in additional functional areas or in obtaining advanced skills / certifications. May perform more advanced functions as part of training and development.

Physical Requirements

Amount of time spent – Standing 25%, Walking 75% for as many as five miles per shift. Requires close visual and hearing observation to detect non-conformance and machine malfunction. Constantly uses hands to finger, handle or feel and frequently reaches with hands and arms. Works in various positions; works on ladders, catwalks, and supports at heights of 50 feet above the ground; and works with hands extended above and below head and body up to 40 minutes using hand tools weighing up to 15 pounds.

Must be able to lift and carry 50 pounds (occasionally 60 pounds) distances of 10 feet. Occasional stooping, bending or kneeling and entering confined spaces.