Customer Service Associate Iv Tng 94031

Job description

Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Job Requirements

Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required. Investigating credit and debit requests and queries to issue credit/debit as necessary. Answering technical queries from customers using online technical references and to offer alternatives using available resources. Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like Typically requires 0-2 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork