Tata Consultancy Services · Auckland
Service Now - Technical Consultant
Last seen on Tata Consultancy Services’s official careers site on August 1, 2026; it may have closed since.
Apply on Tata Consultancy Services’s careers site →Job description
Role Responsibilities
- Lead hands-on implementation and remediation activities across ServiceNow CMDB and ITOM modules
- Configure and optimize ServiceNow Discovery schedules, MID Servers, credentials, probes, sensors, and discovery patterns
- Troubleshoot Discovery failures related to networking, firewall access, authentication, cloud connectivity, and infrastructure communication
- Review and remediate duplicate, orphan, stale, and inaccurate Configuration Item (CI) records
- Implement and enhance Identification and Reconciliation Engine (IRE) rules and reconciliation logic
- Configure and maintain CI relationships, dependency mapping, and service visibility across the environment
- Support Service Mapping implementation and alignment with CSDM standards
Required Technical Experience
- Strong hands-on implementation experience in ServiceNow CMDB and ITOM
- Experience configuring and supporting
ServiceNow Discovery and Service Mapping
- Strong technical understanding of Windows, Linux, networking, virtualization, and cloud infrastructure
- Hands-on experience working with MID Servers, credentials, firewall rules, and connectivity troubleshooting
More jobs at Tata Consultancy Services
.Net Integration Developer
Auckland
Azure Devops Lead
Auckland
CX Strategist
Auckland
Cross Border Payment Tester
Auckland
Data Analytics Lead
Auckland
Similar jobs at other companies
Consultant Tech Lead - Service Now Discovery Infra Administrator - Service Now Discovery Infra Administrator
Société Générale · Bangalore, India
Service Now CSM Technical Product Owner
Experian · Sofia, Sofia City Province, Bulgaria
Service Now Technical Lead
Corning · Obispado, NLE, MX
Crowdstrike Technical Consultant
Accenture
Industry Technical Consultant, Microelectronics
Ecolab · Singapore