Transformation Lead - with French

Job description

Transformation Strategy & Roadmap Delivery Lead end-to-end transformation initiatives across Global Business Services, Shared Services, and Operations functions. Translate business priorities into actionable transformation roadmaps aligned with organizational objectives. Identify, prioritize, and deliver strategic improvement opportunities across processes, technology, data, people, and operating models. Drive the execution of multi-year transformation programs, ensuring delivery of targeted business outcomes and benefits.

Process Optimization & Operational Excellence Conduct process diagnostics and current-state assessments to identify efficiency, quality, and compliance improvement opportunities. Apply process improvement methodologies such as Lean, Six Sigma, BPM, Value Stream Mapping, and Process Mining. Design future-state operating models and standardized processes to improve productivity, scalability, and customer experience. Establish baseline performance metrics and monitor improvement realization against defined targets Business Case Development & Benefits Realization Build robust business cases, including cost-benefit analyses, ROI calculations, implementation scenarios, and investment recommendations.

Quantify transformation opportunities related to automation, AI, sourcing strategies, organizational redesign, and process simplification. Track benefits realization and ensure expected financial and operational outcomes are achieved and sustained. Report transformation value delivery to senior stakeholders and governance committees. Project & Program Management Manage transformation projects from initiation through implementation, stabilization, and value realization.

Develop project plans, milestones, resource allocation strategies, risk assessments, and dependency management frameworks. Coordinate cross-functional workstreams across Operations, IT, Risk, Compliance, HR, Procurement, and Business Units. Ensure adherence to project governance, methodologies, timelines, budgets, and quality standards Automation, Data & AI Enablement Identify opportunities to leverage automation, workflow solutions, analytics, and AI technologies to improve operational performance.

Support the design and deployment of digital transformation initiatives, including GenAI-enabled solutions. Stakeholder & Change Management Serve as the primary liaison between business leaders, operational teams, technology partners, and executive stakeholders. Facilitate workshops, governance forums, steering committees, and executive reviews. Drive stakeholder engagement and ensure alignment across global and regional functions.

Develop and execute change management, communication, and training strategies to support transformation adoption. Governance, Risk & Compliance Establish project governance structures, decision-making forums, and performance reporting mechanisms. Identify and mitigate project risks, issues, and dependencies. Ensure transformation initiatives comply with regulatory, risk, and internal control requirements. Maintain transparency through regular reporting on project health, milestones, benefits, and risks.

Capability Building & Continuous Improvement Promote transformation best practices, methodologies, and tools across the organization. Coach operational teams on continuous improvement techniques and change adoption. Contribute to knowledge management, transformation frameworks, and organizational capability development. Stay informed about industry trends, emerging technologies, and best practices in Global Business Services and business transformation.