KYC Risk and Controls Manager

Job description

The KYC Risk & Control Manager within the CLD Controls Office is responsible for overseeing and ensuring the end-to-end control environment is operating as intended throughout the client lifecycle across APAC CLD.

Core responsibilities include: Inspection

• Oversee regulatory inspections, internal and external audits, and Compliance testing programs relating to APAC CLD
• Manage tracking and delivery of inspection recommendations, ensuring stakeholders are informed and commitments are completed on time
• Evaluate inspection findings and recommendations and implement new or enhanced controls to strengthen operational processes and reporting Controls - Core
• Identify key risks and optimize controls through BAU escalations and periodic review programs such as RCSA and COMPASS
• Identify and remediate control gaps, lead operational error remediation, and partner with stakeholders to agree root causes and appropriate corrective actionsMonitor control effectiveness and enhance the control framework as it matures
• Partner with CLD production managers to establish and drive control meetings that effectively address operating risk
• Represent CLD interests in control‑ or regulatory‑driven initiatives
• Oversee and perform second line of controls on post‑production client KYC files, ensure tested samples meet local and global quality requirements
• Identify learning points from testing, integrate them into training and knowledge management programs and proactively, identify weaknesses in the controls framework and implement corrective actions to drive continuous improvement

Controls Tower

• Client KYC status and data quality management, scheduling for reviews, KPI for production & controls and data extraction for various business, regulatory needs

Change Management

• Interpret Compliance policies and internal guidance and facilitate discussions with Compliance and CLD Norms & Experts to support KYC analysis and controls
• Build strong knowledge across the full client lifecycle including sales initiation, onboarding, refreshes, and offboarding
• Update procedures, knowledge logs, training materials, and tools based on changes in policies, internal guidance, or inspection findings
• Define a robust framework to manage procedural changes and ensure they are effectively embedded and communicated within CLD
• Design a knowledge management framework to disseminate information through bulletins, new‑hire training, refresher courses, and targeted training sessions.