Onboarding Case Lead

Job description

• Help the client/front office to understand SG’s KYC requirements and provide additional rationale as to why certain documents are being requested
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure
• Act as dedicated point of contact for clients to support end-to-end onboarding
• Manage internal communication updates between key stakeholders
• Lead prioritisation meetings with the front office and onboard in line with their designated priorities
• Ensure weekly productivity targets are met while quality remains at the highest standards
• Take responsibility for the proper management of KYC files, from the point of document collection to validation
• Work closely with our outsourcing partners and set their priorities in line with business] Ensure the relevance, quality and accuracy of client information in SGCIB and SG Group client databases
• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and escalate any blocking points
• Work with internal Compliance on complex files in order to mitigate risk to the bank