Collection Officer - Finance

Job description

We are looking for a Collection Officer - Finance to join our Finance team and support timely customer payments. The role will be responsible for monitoring outstanding accounts, following up with customers, resolving payment-related queries, and maintaining accurate collection records. Contact customers by phone and email to follow up on outstanding invoices and secure payment commitments. Monitor customer accounts, aging reports, and overdue balances to identify accounts requiring collection action.

Record collection activities, customer responses, payment commitments, and follow-up actions accurately in the ERP or collection tracking system . Send customer statements, payment reminders, follow-ups, and collection notices in line with company procedures. Coordinate with Accounts Receivable, Credit Control, Operations, and customers to resolve payment queries, disputes, and allocation issues. Follow up on promised payment dates and escalate missed commitments or high-risk accounts to the line manager.

Support month-end reporting by updating collection status, expected cash inflows, disputed balances, and overdue account commentary. Maintain complete and accurate collection records, customer correspondence, and supporting documentation for audit and management review. Ensure compliance with company policies, internal controls, collection procedures, and customer communication standards. Contribute to improving collection effectiveness, reducing overdue balances, and strengthening cash flow visibility.

Qualifications

What We're Looking For

Bachelor’s degree in Accounting, Finance, Business Administration, Commerce, or a related field . 3–4 years of relevant experience in Collections, Accounts Receivable, Credit Control, Customer Service, or Finance Operations. Good understanding of customer account follow-up, aging analysis, payment commitments, dispute resolution, and collection processes . Experience with ERP systems such as Oracle, SUN Systems, SAP, or similar finance platforms is highly desirable.

Proficient in Microsoft Excel , with the ability to work with customer statements, aging schedules, and collection trackers. Exposure to Power BI, automated collection tools, or banking platforms is an added advantage. Strong English communication, negotiation, and interpersonal skills . High attention to detail, with good time management and organizational skills .