Collection Officer.Retail Collections Egypt.Credit Management Group

Job description

Target Achievement & Strategy Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions Develop effective collection strategies for different account segments. Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions. Monitor attrition and shrinkage; implement retention and contingency plans.

Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements Reporting & Analytics Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction. Deliver regular operational reports, root cause analyses, and improvement plans. Compliance, Audit & Documentation Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

Process & Operational Excellence Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs. Share knowledge and best practices with cross-functional teams.