London, Burlington Place - Front of House and Security, Brand Ambassador (STARS)

Job description

We have a fantastic and exciting opportunity for an experienced, energetic and tech-savvy Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1S 2HX. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a Front of House, reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.

You’ll combine outstanding customer service across Front of House, Concierge, Facilities coordination, Administration and Vendor Management with calm, professional security awareness. Monday - Friday, 50 hours per week 08:00 - 18:00 £19.00 per hour 40 Minute paid lunch break.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard, and all necessary areas are fully stocked.
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications

Essential criteria

5 year checkable history Exceptional Customer service skills Computer literate Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

What You’ll Be Doing

• Delivering a polished, personable welcome to all staff, visitors and contractors
• Creating a consistently high-end, customer-focused experience
• Maintaining an immaculate and professional Front of House environment
• Acting as the central point of contact for Front of House operations
• Building strong relationships with client teams including Facilities and Office Management
• Managing changing priorities with confidence and composure
• Providing accurate, timely information and support
• Responding calmly and effectively in emergency situations
• Championing a high-performance culture and leading by example
• Representing both Securitas and our client in line with their values, brand and culture

What We’re Looking For

• Proven Front of House or corporate hospitality experience
• A confident, energetic person who is an engaging communicator
• Impeccable presentation and attention to detail
• Strong organisational skills and the ability to multitask
• A proactive mindset with natural problem-solving ability
• Professionalism, discretion and integrity at all times