Alton, Front of House and Security, Brand Ambassador (STARS)

Job description

We have a exciting opportunity for an experienced Front of House, Reception, Brand Ambassador to join our STARS team Working for one of our high-profile clients in Alton, GU34 2YT Are you ready to play a pivotal role at the heart of a prestigious corporate client environment? We’re looking for someone who thrives on precision, professionalism, and purpose — someone who can deliver exceptional service while safeguarding people, property, and information with integrity.

In this key position, you’ll be the trusted go-to for all enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client-focused experience every single day. More than a job — this is your opportunity to represent both a world-class client and the

Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you. 22.5 hours per week (Alternating shifts each week) Week 1 Mon/Tue 08:30 - 17:15 Wed 08:30 - 13:30 Week 2

Wed 12:15 - 17:15 Thu/Fri 08:30 - 17:15 £17.50 per hour Start Date: ASAP Important Information We operate a strict zero-tolerance Drug and Alcohol Policy.

All employees are expected to report to work free from the influence of drugs and alcohol. Random and for-cause drug and alcohol testing may be carried out in accordance with company policy.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Qualifications

Essential criteria

• Demonstrated ability to work reliably and accurately Clear and confident communication skills
• Maintains confidentiality and professional conduct Attention to detail with strong organisation and prioritise tasks effectively in a dynamic environment
• Proven ability to follow structured processes
• Ability to obtain National Security Clearance Due to the nature of this role and the level of security clearance required, applicants must be sole UK nationals (British citizens only) .

Unfortunately, we are unable to consider dual nationals or applicants who hold citizenship of another country, even in addition to British citizenship. Right to work in the UK Minimum 5-year checkable work/education background Please only apply if you have experience delivering exemplary customer service with exceptional levels of communication and personal presentation.

Essential Skills

Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on